Shipping policy

Delivery
Your order should be delivered within 2~4 working days for Cairo & Giza , and 5~7 working days for Other Governorates.

Payment
You can pay before receiving your order or COD.
Please check our available payment methods


Inspection and Claims

You should check your shipment once you receive it. In case of any claims, please contact us directly so we can take the appropriate action.

Exchange
You have 14 days after receiving your order to request an exchange, Kindly check our return / exchange policy for further details.

Refund
Please note that no refund can be processed through the courier , All refunds are transferred.
Kindly check our return / exchange policy for further details.

Confirmation and Delivery Attempts

There will be 3 attempts to reach you for order confirmation. If we are unable to reach you, the order will be automatically cancelled.

The courier will make 3 attempts to deliver the order. If they cannot reach you, the order will be automatically cancelled.

Shipping Fees

Costs may vary depending on the Governorate , Kindy Contact us for further information.

Pickup Options
ّIf home delivery is not convenient for you, you may choose to receive your order at any of our branches.
Kindly select the nearest branch and inform us accordingly.